InSpeier helps companies bring their customers to the forefront to help make informed marketing decisions, fix pain points, build brand loyalty and drive financial results.
Measuring voice of the customer over time
When it’s time to take your insights to the next level and measure progress over time, InSpeier can help.
systematic voice of the customer feedback
InSpeier has a proven program for systematic voice of the customer feedback, using a simple framework. With just a single workshop for you and your team, InSpeier can create a customized customer survey to measure the moments that matter to your business, including:
Net promoter score (NPS)
Website feedback
Product feedback
Engagement over time
Pain points & opportunities
REMOTE CONSUMER STUDIES
We know that conducting ongoing research is critical to your business, so we’ve made 1:1 qualitative insights as easy and affordable as a survey. We recommend pairing qualitative with quantitative over time to ensure you always know the “why” behind the “what.”
Remote usability testing
One-on-one customer interviews
Remote focus groups
Custom designed research packages
Contact us for a complimentary assessment of your current voice of the customer (VOC) research efforts and customized quote for ongoing customer feedback.