What We Do
InSpeier was founded on the unwavering belief that the key to business success lies with satisfied customers. In today's ever-changing marketplace, customers are barraged with more choice than ever before. Being a big brand isn't what it used to be, and it isn't enough anymore.
Knowing your customers is a big job. Many companies struggle to find the time and resources to fully understand their customer’s needs, lifestyle preferences, attitudes, behaviors and multi-channel interactions…and that’s before you even think about things like journey maps. That's where InSpeier comes in. Understanding your customers is the core of our business.
InSpeier helps start-ups, Fortune 500s, ad agencies, brand agencies and everything in between, build loyal customers by identifying opportunities and developing marketing strategies that enhance customer experience, leapfrog the competition and improve ROI.
Focus groups & In-depth Interviews
Survey development & analysis
Touch point mapping
New product development
User Experience (UX) strategy
How We Do It
InSpeier uses a 4-step process, honed over years of work with dozens of clients. We typically sign on to do all of the parts and pieces, but because we're a small business, we can be nimble to fit your needs.
We'll even share our secret sauce and give you the four steps in our process, because we know that no one does it better than us!
Internal Insights - digging deep into what's going on inside the organization
External Insights - going out and talking directly with your customers and sussing out the competition through hand’s on research
Inspiration - creating visual inspiration, like journey maps & personas
Action - bringing the team together to develop actionable strategies for success
Want to learn more? Give us a call at 612-859-7646